Data Privacy

LB Plumber's is committed to protecting the privacy of every customer we serve. This policy explains what personal information we collect, how we use it, and the specific measures we take to keep it secure when you contact us, book a plumbing service, or interact with our website.

Data We Collect

Contact information including your full name, phone number, email address, and service address provided when scheduling or inquiring about plumbing services.
Service history records including work orders, invoices, and technician notes from previous plumbing visits to your property.
Payment information processed through our secure payment systems — full payment card numbers are never stored on our company servers.
Website usage data including IP addresses, browser type, referring pages, and pages visited, collected anonymously through standard analytics tools.

How We Use Your Data

To schedule, dispatch, confirm, and follow up on plumbing service appointments and to communicate relevant service updates to you.
To process payments, generate invoices, and manage billing records associated with completed plumbing work at your property.
To send warranty follow-up reminders, seasonal maintenance notifications, and relevant service promotions that may benefit your plumbing system.
To analyze aggregated, anonymized usage trends in order to improve the quality and efficiency of our plumbing services and customer experience.

Data Security

We take the security of your personal information seriously. All customer data is stored in encrypted systems with access restricted to authorized LB Plumber's personnel on a need-to-know basis. We do not sell, rent, or share your personal information with third parties for their independent marketing purposes. If you wish to request deletion of your personal data or have any privacy-related concerns, please contact us directly at info@sayplumber.com.